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Anyx did not reply in my private chat

  1. Check that your plan or free trial is active: on anyx.app, open Settings, then Usage & Plans.
  2. Check your usage on the same page. If you reached your plan’s usage limit, Anyx tells you, and it resets with the next period.
  3. Some requests, like a long voice note or a web search, can take a minute or two.
  4. If Anyx seems confused or stuck, send /new to start a fresh conversation. It keeps your memory, notes and reminders.

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Anyx did not reply in a group

Anyx only answers in a group when someone tags it. Type @ and choose Anyx from the list, so the tag is a real mention and not just the word.

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The group does not appear in my account

  1. Make sure you tagged Anyx in the group from the same WhatsApp number that is connected to your account.
  2. Check that your plan is active and that you have not reached your group limit (Starter 4, Pro 30, Max 120).
  3. Tag Anyx in the group again and wait a minute.
See Connect a WhatsApp group.

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I did not get a note

  • Too early. The first note is processed on an upcoming scheduled run and covers only messages from after Anyx joined. Delivery depends on activity and processing.
  • No messages. If there were no messages in the group during the interval, no note is created and no email is sent.
  • Notes or email are off for that group. Check the group’s Notes tab.
  • Recipients. If you added recipients, notes go to them instead of your account email.
  • Spam folder. Check spam and mark the email as not spam.

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A note is missing something

  • Anyx only sees messages sent after it joined the group. Import a chat export for older messages.
  • It cannot see phone calls, meetings or other chats.
  • For photos, documents and videos, it uses what it can read, such as captions and extracted text.

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A connected app stopped working

Apps sometimes end a connection, for example after a password change. Disconnect the app in the Integration Hub and connect it again.

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I replied STOP by mistake

Reply START (or המשך) in your private chat with Anyx to turn reminders and routines back on.

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Billing and the free trial

To change or cancel your plan, open Settings, then Usage & Plans, then Manage Subscription. See Plans and free trial.

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Contact support

Email support@anyx.app. To help us help you faster, include:
  • the email address of your Anyx account,
  • the group name, if it is about a group,
  • roughly when it happened and what you expected.